/* ==========================================================================
   ChatDeskOps — chatdeskops.akontec.com
   Palette  night #08111A · panel #0E1B27 · ice #E9F1F5 · aqua #3FD0C9
            violet #8C7CF0 · warn #F2724B
   Type     Space Grotesk (display) · IBM Plex Sans (body) · IBM Plex Mono (data)
   ========================================================================== */

:root{
  --night:#08111A;
  --panel:#0E1B27;
  --panel-2:#142534;
  --ice:#E9F1F5;
  --ice-2:#93A8B8;
  --muted:#5F7488;
  --aqua:#3FD0C9;
  --aqua-dim:#1B5D5C;
  --violet:#8C7CF0;
  --violet-dim:#3B3470;
  --warn:#F2724B;
  --line:rgba(233,241,245,.12);
  --line-2:rgba(233,241,245,.24);
  --maxw:1200px;
  --gut:clamp(20px,4vw,46px);
  --r:10px;
}

*,*::before,*::after{box-sizing:border-box}
html{-webkit-text-size-adjust:100%;scroll-behavior:smooth}
@media (prefers-reduced-motion:reduce){
  html{scroll-behavior:auto}
  *,*::before,*::after{animation-duration:.001ms!important;transition-duration:.001ms!important}
}
body{
  margin:0;background:var(--night);color:var(--ice);
  font-family:"IBM Plex Sans",-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,sans-serif;
  font-size:16.5px;line-height:1.62;-webkit-font-smoothing:antialiased;
}
img{max-width:100%;height:auto;display:block}
a{color:var(--aqua);text-underline-offset:3px}
a:hover{color:#7DE6E0}
:focus-visible{outline:2.5px solid var(--aqua);outline-offset:3px;border-radius:4px}

h1,h2,h3{font-family:"Space Grotesk","IBM Plex Sans",sans-serif;font-weight:700;margin:0;
  line-height:1.06;letter-spacing:-.025em;text-wrap:balance}
h1{font-size:clamp(2.3rem,5.4vw,4.1rem)}
h2{font-size:clamp(1.75rem,3.4vw,2.6rem)}
h3{font-size:clamp(1.05rem,1.7vw,1.3rem);letter-spacing:-.015em;line-height:1.18}
h4{font-family:"IBM Plex Sans",sans-serif;font-size:.93rem;font-weight:600;margin:0;
  letter-spacing:.01em;color:var(--ice)}
p{margin:0 0 1.05em;color:var(--ice-2)}
p strong,li strong{color:var(--ice);font-weight:600}
.wrap{max-width:var(--maxw);margin:0 auto;padding:0 var(--gut)}
.narrow{max-width:740px}

.mono{font-family:"IBM Plex Mono",ui-monospace,SFMono-Regular,Menlo,monospace;
  font-variant-numeric:tabular-nums}
.eyebrow{font-family:"IBM Plex Mono",monospace;font-size:.67rem;letter-spacing:.2em;
  text-transform:uppercase;color:var(--aqua);margin:0 0 1rem}
.skip{position:absolute;left:-9999px;background:var(--aqua);color:var(--night);
  padding:.7rem 1.2rem;z-index:999}
.skip:focus{left:8px;top:8px}

/* live pip */
.pip{display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--aqua);
  box-shadow:0 0 0 3px rgba(63,208,201,.2);flex:0 0 auto}

/* --- masthead ------------------------------------------------------------ */
.masthead{position:sticky;top:0;z-index:60;background:rgba(8,17,26,.94);
  backdrop-filter:blur(10px);border-bottom:1px solid var(--line)}
.masthead__in{max-width:var(--maxw);margin:0 auto;padding:0 var(--gut);
  display:flex;align-items:center;gap:1.3rem;min-height:64px}
.brand{display:flex;align-items:center;gap:.55rem;text-decoration:none;color:var(--ice);flex:0 0 auto}
.brand__mark{font-family:"Space Grotesk",sans-serif;font-weight:700;font-size:1.2rem;
  letter-spacing:-.025em}
.brand__mark b{color:var(--aqua);font-weight:700}
.nav{margin-left:auto;display:flex;align-items:center;gap:0;flex-wrap:wrap}
.nav a{font-size:.79rem;color:var(--ice-2);text-decoration:none;padding:.38rem .44rem;
  white-space:nowrap;border-radius:6px}
.nav a:hover{color:var(--ice);background:var(--panel-2)}
.nav a[aria-current=page]{color:var(--aqua);background:rgba(63,208,201,.1)}
.btn{display:inline-block;background:var(--aqua);color:var(--night);border:1px solid var(--aqua);
  padding:.55rem 1rem;border-radius:8px;font-size:.83rem;font-weight:600;text-decoration:none;
  transition:background .15s,border-color .15s,color .15s}
.btn:hover{background:#7DE6E0;border-color:#7DE6E0;color:var(--night)}
.btn--ghost{background:transparent;color:var(--ice);border-color:var(--line-2)}
.btn--ghost:hover{background:var(--ice);color:var(--night);border-color:var(--ice)}
.btn--lg{padding:.8rem 1.5rem;font-size:.94rem}
.nav a.btn{margin-left:.5rem;color:var(--night);background:var(--aqua)}
.nav a.btn:hover{color:var(--night);background:#7DE6E0}
.navtoggle{display:none;margin-left:auto;background:none;border:1px solid var(--line-2);
  border-radius:8px;padding:.42rem .8rem;font:inherit;font-size:.82rem;cursor:pointer;color:var(--ice)}
@media (max-width:1060px){
  .navtoggle{display:block}
  .nav{position:fixed;inset:64px 0 auto 0;background:var(--panel);flex-direction:column;
    align-items:stretch;padding:.5rem var(--gut) 1.3rem;border-bottom:1px solid var(--line);display:none}
  .nav.open{display:flex}
  .nav a{padding:.72rem .3rem;border-bottom:1px solid var(--line);font-size:.96rem;border-radius:0}
  .nav a.btn{margin:.9rem 0 0;text-align:center;border-bottom:none;border-radius:8px}
}

/* --- hero ---------------------------------------------------------------- */
.hero{padding:clamp(2.8rem,7vw,5rem) 0 clamp(2.2rem,4vw,3rem)}
.hero h1{max-width:15em;margin:0 0 1.35rem}
.hero h1 span{color:var(--aqua)}
.hero__lede{font-size:clamp(1rem,1.4vw,1.14rem);max-width:44em}
.hero__cta{display:flex;gap:.7rem;flex-wrap:wrap;margin-top:2rem}
.hero__live{display:inline-flex;align-items:center;gap:.55rem;font-family:"IBM Plex Mono",monospace;
  font-size:.68rem;letter-spacing:.15em;text-transform:uppercase;color:var(--ice-2);
  border:1px solid var(--line-2);border-radius:999px;padding:.3rem .8rem;margin:0 0 1.2rem}

.strip{display:grid;grid-template-columns:repeat(4,1fr);gap:1px;background:var(--line);
  border:1px solid var(--line);border-radius:var(--r);overflow:hidden;margin-top:2.5rem}
.strip>div{background:var(--panel);padding:1.3rem 1.2rem}
.strip dt{font-family:"IBM Plex Mono",monospace;font-size:.61rem;letter-spacing:.16em;
  text-transform:uppercase;color:var(--muted);margin-bottom:.5rem}
.strip dd{margin:0;font-family:"Space Grotesk",sans-serif;font-weight:700;
  font-size:clamp(1.5rem,3vw,2.1rem);line-height:1;letter-spacing:-.03em}
.strip dd span{display:block;font-family:"IBM Plex Sans",sans-serif;font-weight:400;font-size:.78rem;
  color:var(--ice-2);margin-top:.55rem;line-height:1.42;letter-spacing:0}
@media (max-width:820px){.strip{grid-template-columns:repeat(2,1fr)}}
@media (max-width:440px){.strip{grid-template-columns:1fr}}

/* --- coverage ribbon (signature) ----------------------------------------- */
.ribbon{border:1px solid var(--line-2);border-radius:var(--r);overflow:hidden;background:var(--panel)}
.ribbon__bar{display:grid;grid-template-columns:22fr 30fr 32fr 16fr;height:96px}
.ribbon__seg{padding:.9rem .95rem;border-right:1px solid var(--night);position:relative;
  display:flex;flex-direction:column;justify-content:space-between;min-width:0}
.ribbon__seg:last-child{border-right:none}
.ribbon__seg b{font-family:"IBM Plex Sans",sans-serif;font-size:.8rem;font-weight:600;
  line-height:1.2;display:block}
.ribbon__seg i{font-style:normal;font-family:"IBM Plex Mono",monospace;font-size:.62rem;
  letter-spacing:.1em;color:var(--night);opacity:.72;display:block;margin-top:.3rem}
.ribbon__seg em{font-style:normal;font-family:"Space Grotesk",sans-serif;font-weight:700;
  font-size:1.35rem;letter-spacing:-.02em}
.seg-apac{background:var(--aqua);color:var(--night)}
.seg-uk{background:var(--violet);color:#0B0A1C}
.seg-uk i{color:#0B0A1C}
.seg-use{background:var(--ice);color:var(--night)}
.seg-usw{background:var(--warn);color:#1A0A04}
.seg-usw i{color:#1A0A04}
.ribbon__hours{display:grid;grid-template-columns:repeat(24,1fr);border-top:1px solid var(--line)}
.ribbon__hours span{font-family:"IBM Plex Mono",monospace;font-size:.55rem;color:var(--muted);
  padding:.35rem 0;text-align:center;border-right:1px solid var(--line)}
.ribbon__hours span:last-child{border-right:none}
.ribbon__foot{padding:.95rem 1.1rem;border-top:1px solid var(--line);font-size:.85rem;
  color:var(--ice-2);margin:0}
@media (max-width:760px){
  .ribbon__bar{grid-template-columns:1fr;height:auto}
  .ribbon__seg{border-right:none;border-bottom:1px solid var(--night);
    flex-direction:row;align-items:center;justify-content:space-between;gap:1rem}
  .ribbon__seg div{min-width:0}
  .ribbon__hours span:nth-child(3n+2),.ribbon__hours span:nth-child(3n+3){display:none}
  .ribbon__hours{grid-template-columns:repeat(8,1fr)}
}

/* --- headcount arithmetic ------------------------------------------------ */
.calc{border:1px solid var(--line-2);border-radius:var(--r);overflow:hidden}
.calc__row{display:grid;grid-template-columns:1fr auto auto;gap:1rem;align-items:baseline;
  padding:.85rem 1.2rem;border-bottom:1px solid var(--line);background:var(--panel)}
.calc__row:last-child{border-bottom:none}
.calc__row--out{background:var(--panel-2)}
.calc__l{font-size:.89rem;color:var(--ice-2)}
.calc__b{font-family:"IBM Plex Mono",monospace;font-size:.76rem;color:var(--muted);
  white-space:nowrap;text-align:right}
.calc__v{font-family:"Space Grotesk",sans-serif;font-weight:700;font-size:1.1rem;
  color:var(--ice);white-space:nowrap;letter-spacing:-.02em}
.calc__row--out .calc__v{color:var(--aqua);font-size:1.55rem}
.calc__row--out .calc__l{color:var(--ice);font-weight:600}
@media (max-width:620px){.calc__row{grid-template-columns:1fr auto}.calc__b{display:none}}

/* --- sections ------------------------------------------------------------ */
.sect{padding:clamp(2.8rem,6vw,4.8rem) 0;border-top:1px solid var(--line)}
.sect--panel{background:var(--panel)}
.sect--ice{background:var(--ice);color:#0B1620}
.sect--ice h2,.sect--ice h3,.sect--ice h4{color:#08111A}
.sect--ice p{color:#3D5163}
.sect--ice .eyebrow,.sect--ice .sect__num{color:#0E7C77}
.sect__head{max-width:44em;margin-bottom:2.2rem}
.sect__head h2{margin-bottom:.85rem}
.sect__head p{margin:0}
.sect__num{font-family:"IBM Plex Mono",monospace;font-size:.67rem;letter-spacing:.18em;
  color:var(--aqua);display:block;margin-bottom:.8rem;text-transform:uppercase}

.phead{padding:clamp(2.2rem,5vw,3.5rem) 0 clamp(1.9rem,4vw,2.8rem);background:var(--panel);
  border-bottom:1px solid var(--line-2)}
.phead__crumb{font-family:"IBM Plex Mono",monospace;font-size:.64rem;letter-spacing:.13em;
  text-transform:uppercase;color:var(--muted);margin:0 0 1.1rem}
.phead__crumb a{color:var(--muted);text-decoration:none}
.phead__crumb a:hover{color:var(--aqua)}
.phead h1{max-width:17em;margin-bottom:1rem;font-size:clamp(1.95rem,4.2vw,3.05rem)}
.phead__lede{font-size:1.03rem;max-width:46em;margin:0}

/* --- tables -------------------------------------------------------------- */
.tablewrap{overflow-x:auto;-webkit-overflow-scrolling:touch;margin:0 0 1.4rem}
table.desk{width:100%;border-collapse:collapse;font-size:.87rem;min-width:560px}
table.desk caption{text-align:left;font-family:"IBM Plex Mono",monospace;font-size:.63rem;
  letter-spacing:.15em;text-transform:uppercase;color:var(--muted);padding-bottom:.75rem}
table.desk th{text-align:left;font-family:"IBM Plex Mono",monospace;font-size:.61rem;
  letter-spacing:.13em;text-transform:uppercase;color:var(--aqua);font-weight:500;
  padding:.58rem .8rem;border-bottom:1px solid var(--line-2);vertical-align:bottom}
table.desk td{padding:.7rem .8rem;border-bottom:1px solid var(--line);vertical-align:top;
  color:var(--ice-2);line-height:1.45}
table.desk tbody tr:hover{background:rgba(233,241,245,.035)}
table.desk .lead{color:var(--ice);font-weight:600}
table.desk .num{font-family:"IBM Plex Mono",monospace;white-space:nowrap;color:var(--ice)}
table.desk tr.total td{border-top:1px solid var(--line-2);border-bottom:none;color:var(--ice)}
table.desk tr.total:hover{background:transparent}
.sect--ice table.desk th{color:#0E7C77;border-bottom-color:#B9CBD6}
.sect--ice table.desk td{color:#3D5163;border-bottom-color:#D3DFE7}
.sect--ice table.desk .lead,.sect--ice table.desk .num{color:#08111A}
.sect--ice table.desk tbody tr:hover{background:rgba(8,17,26,.04)}

/* --- callouts ------------------------------------------------------------ */
.note{border-left:3px solid var(--aqua);background:var(--panel-2);padding:1.1rem 1.3rem;
  margin:1.6rem 0;font-size:.9rem;color:var(--ice-2);border-radius:0 6px 6px 0}
.sect--panel .note{background:var(--night)}
.sect--ice .note{background:#fff;color:#3D5163;border-left-color:#0E7C77}
.note strong{color:var(--ice)}
.sect--ice .note strong{color:#08111A}
.note--warn{border-left-color:var(--warn)}
.note--violet{border-left-color:var(--violet)}
.pull{font-family:"Space Grotesk",sans-serif;font-weight:700;letter-spacing:-.028em;
  font-size:clamp(1.35rem,2.8vw,2.1rem);line-height:1.14;color:var(--ice);
  border-top:1px solid var(--aqua);border-bottom:1px solid var(--aqua);
  padding:1.5rem 0;margin:2.4rem 0;max-width:23em}
.sect--ice .pull{color:#08111A;border-color:#0E7C77}

/* --- grids and cards ----------------------------------------------------- */
.cols{display:grid;gap:clamp(1.2rem,2.6vw,2rem)}
.cols--2{grid-template-columns:repeat(2,1fr)}
.cols--3{grid-template-columns:repeat(3,1fr)}
@media (max-width:900px){.cols--3{grid-template-columns:repeat(2,1fr)}}
@media (max-width:620px){.cols--2,.cols--3{grid-template-columns:1fr}}
.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);
  padding:1.4rem 1.4rem 1.5rem}
.sect--panel .card{background:var(--panel-2)}
.sect--ice .card{background:#fff;border-color:#D3DFE7}
.card h3{margin-bottom:.6rem}
.card p:last-child{margin-bottom:0}
.card__n{font-family:"IBM Plex Mono",monospace;font-size:.63rem;letter-spacing:.14em;
  color:var(--aqua);display:block;margin-bottom:.75rem;text-transform:uppercase}
.sect--ice .card__n{color:#0E7C77}

ul.ticks,ul.crosses{list-style:none;padding:0;margin:0 0 1.1rem}
ul.ticks li,ul.crosses li{position:relative;padding-left:1.55rem;margin-bottom:.66rem;
  font-size:.92rem;color:var(--ice-2)}
ul.ticks li::before{content:"▸";position:absolute;left:.2rem;color:var(--aqua)}
ul.crosses li::before{content:"✕";position:absolute;left:.2rem;color:var(--warn);font-size:.85rem;top:.12rem}
.sect--ice ul.ticks li,.sect--ice ul.crosses li{color:#3D5163}
.sect--ice ul.ticks li::before{color:#0E7C77}
ol.steps{list-style:none;counter-reset:s;padding:0;margin:0}
ol.steps li{counter-increment:s;position:relative;padding-left:3.1rem;margin-bottom:1.4rem}
ol.steps li::before{content:counter(s,decimal-leading-zero);position:absolute;left:0;top:.05rem;
  font-family:"IBM Plex Mono",monospace;font-size:.72rem;color:var(--aqua);
  border:1px solid var(--line-2);border-radius:6px;padding:.2rem .45rem}
ol.steps p{margin:.25rem 0 0;font-size:.9rem}

.chip{display:inline-block;font-family:"IBM Plex Mono",monospace;font-size:.6rem;letter-spacing:.11em;
  text-transform:uppercase;padding:.18rem .5rem;border-radius:5px;border:1px solid var(--line-2);
  color:var(--ice-2);white-space:nowrap}
.chip--aqua{border-color:var(--aqua);color:var(--aqua)}
.chip--violet{border-color:var(--violet);color:var(--violet)}
.chip--warn{border-color:var(--warn);color:var(--warn)}
.sect--ice .chip{border-color:#B9CBD6;color:#3D5163}

/* --- index --------------------------------------------------------------- */
.toc{display:grid;grid-template-columns:repeat(3,1fr);gap:1px;background:var(--line);
  border:1px solid var(--line);border-radius:var(--r);overflow:hidden}
.toc a{display:block;padding:1.15rem 1.2rem 1.25rem;text-decoration:none;color:var(--ice);
  background:var(--panel)}
.toc a:hover{background:var(--panel-2)}
.toc__n{font-family:"IBM Plex Mono",monospace;font-size:.62rem;color:var(--aqua);
  letter-spacing:.14em;display:block;margin-bottom:.45rem}
.toc__t{font-family:"Space Grotesk",sans-serif;font-weight:700;font-size:1.05rem;display:block;
  margin-bottom:.3rem;letter-spacing:-.02em}
.toc__d{font-size:.81rem;color:var(--ice-2);display:block;line-height:1.45}
@media (max-width:860px){.toc{grid-template-columns:repeat(2,1fr)}}
@media (max-width:560px){.toc{grid-template-columns:1fr}}

/* --- form ---------------------------------------------------------------- */
.form{background:var(--panel);border:1px solid var(--line-2);border-radius:var(--r);
  padding:clamp(1.4rem,3vw,2.3rem)}
.fgrid{display:grid;grid-template-columns:repeat(2,1fr);gap:1.1rem 1.3rem}
@media (max-width:640px){.fgrid{grid-template-columns:1fr}}
.field{display:flex;flex-direction:column}
.field--full{grid-column:1/-1}
.field label{font-family:"IBM Plex Mono",monospace;font-size:.63rem;letter-spacing:.13em;
  text-transform:uppercase;color:var(--ice-2);margin-bottom:.42rem}
.field label .req{color:var(--warn)}
.field input,.field select,.field textarea{font:inherit;font-size:.93rem;padding:.64rem .78rem;
  border:1px solid var(--line-2);border-radius:8px;background:var(--night);color:var(--ice);width:100%}
.field textarea{min-height:128px;resize:vertical}
.field input:focus,.field select:focus,.field textarea:focus{border-color:var(--aqua);
  outline:2px solid rgba(63,208,201,.2)}
.field small{color:var(--muted);font-size:.77rem;margin-top:.35rem}
.hp{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}
.formnote{font-size:.81rem;color:var(--muted);margin:1.15rem 0 0}

/* --- CTA ----------------------------------------------------------------- */
.cta{background:linear-gradient(120deg,var(--aqua-dim),var(--violet-dim));
  padding:clamp(2.6rem,6vw,4.2rem) 0;border-top:1px solid var(--line-2)}
.cta h2{color:#fff;max-width:16em;margin-bottom:.9rem}
.cta p{color:#D5E7E6;max-width:42em;margin:0 0 1.8rem}
.cta .eyebrow{color:var(--aqua)}
.cta .btn{background:var(--aqua);color:var(--night);border-color:var(--aqua)}
.cta .btn:hover{background:#fff;border-color:#fff;color:var(--night)}
.cta .btn--ghost{background:transparent;color:#fff;border-color:rgba(255,255,255,.45)}
.cta .btn--ghost:hover{background:#fff;color:var(--night);border-color:#fff}

/* --- footer -------------------------------------------------------------- */
.foot{background:#050C13;padding:clamp(2.4rem,5vw,3.8rem) 0 1.9rem;font-size:.88rem;
  border-top:1px solid var(--line)}
.foot a{color:var(--ice-2);text-decoration:none}
.foot a:hover{color:var(--aqua)}
.foot__grid{display:grid;grid-template-columns:1.5fr 1fr 1fr 1fr;gap:2rem;padding-bottom:2rem;
  border-bottom:1px solid var(--line)}
@media (max-width:860px){.foot__grid{grid-template-columns:1fr 1fr}}
@media (max-width:520px){.foot__grid{grid-template-columns:1fr}}
.foot h4{color:var(--aqua);font-family:"IBM Plex Mono",monospace;font-size:.61rem;
  letter-spacing:.16em;text-transform:uppercase;font-weight:500;margin-bottom:.9rem}
.foot ul{list-style:none;padding:0;margin:0}
.foot li{margin-bottom:.48rem}
.foot__brand{font-family:"Space Grotesk",sans-serif;font-weight:700;font-size:1.4rem;color:#fff;
  margin:0 0 .7rem;letter-spacing:-.03em}
.foot__brand b{color:var(--aqua)}
.foot__blurb{max-width:30em;color:var(--muted);font-size:.85rem;margin:0 0 1rem}
.foot__legal{display:flex;justify-content:space-between;gap:1.4rem;flex-wrap:wrap;
  padding-top:1.4rem;font-size:.76rem;color:var(--muted)}
.foot__ref{font-family:"IBM Plex Mono",monospace;letter-spacing:.07em}

.legal h2{font-size:1.28rem;margin:2.1rem 0 .8rem}
.legal h3{font-size:1rem;margin:1.5rem 0 .5rem}
.legal ul{padding-left:1.2rem;color:var(--ice-2)}
.legal li{margin-bottom:.5rem}
.err{text-align:center;padding:clamp(4rem,12vw,8rem) 0}
.err__code{font-family:"IBM Plex Mono",monospace;font-size:.74rem;letter-spacing:.2em;
  color:var(--warn);margin-bottom:1rem}